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Support Site & Community

  • Required Information for troubleshooting Archicad crashes
  • Where to get help with GDL scripting
  • Which Archicad versions are eligible for support and updates?
  • How to record your screen to Help Support troubleshoot your issue
  • Where to Get Help - North America
  • How to submit a wish in the Graphisoft Community?
  • Send a .PLA File to Tech Support for Library-Related Issues
  • What information should I add to my Request?
  • What does the status of my request indicate?
  • Where can I find Training Resources?
  • Can I re-open a closed Request?
  • How can I track my Request?
  • Advantages of submitting an online support request
  • How to create a ticket on the support site
  • Service contract content is not available on the Graphisoft Community website
  • Create a Support Package
  • Send a .PLA File to Tech Support for Investigation
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