Issue description
The content for SSA customers under the Service Contract section on the Graphisoft Community website is not displayed, accessible, or available for download. Logging in with a GSID does not work or is not accepted.
The following message appears:
"Articles in this category are available to service contract holders. Please log in with an authorized account."
Solution
1. Log in with your Graphisoft ID (GSID)
The content under the Service Contract section is available only to logged-in customers who have a service contract (Archicad, Forward, or a subscription).
Log in with your Graphisoft ID to access this content:
Note: Additional information about GSID.
2. Link Graphisoft ID to a license
The GSID must be linked to a license associated with the service contract.
The process differs depending on the type of license.
Instructions: GSID and Service Contract
3. Log out and log back in with GSID
After linking the GSID to the license, log in to the Community again to update the data.
4. Clear cookies / Log in with a different browser.
Log out from the Community and then log back in using a different browser. Alternatively, try logging in using a private browsing window or clearing the browser cookies.
Tip: Where to find your license and contract information