If you or your local partner has requested to merge your Graphisoft ID company with another, this guide explains what to expect and how to proceed. Administrators of the affected companies should have received an email notification. Please review the following information to understand the next steps.
In case you have any questions, please reach out to your local representative.
Why did you receive this notification?
Graphisoft Support has started the process to merge two independent Graphisoft ID companies into one. This will allow members to access all combined licenses under a single account. As an administrator, you can accept or decline the merge request in your Graphisoft account. The merge will only proceed once both administrators accept it.
How does the merge work?
Before merging, the two companies are categorised as either primary or secondary:
- Primary company:
This company will include all members from both companies and will be used for identification, licensing, and business processes (such as the Learn portal and webshop etc.). - Secondary company:
All members from the secondary company will be transferred to the primary company. While the roles of administrator, contract manager, and forward contract manager will be removed from the accounts.
Please note that the system automatically selects the primary company to ensure a consistent and reliable merge and cannot be changed during the process.
How to identify your company's status?
Check the "Company name after the merge" field in your account. This field displays the name of the primary Graphisoft ID company. For more details about the impact on your company, review the merge request in your account.
What happens if you accept the request?
- All data of the Graphisoft ID companies will remain.
- Members and licenses of both companies will be merged into the primary company.
- The primary Graphisoft ID company's name will be applied to all invoices and internal systems.
- The service level of the primary Graphisoft ID company will remain, e.g. SSA or Forward or equal.
- The administrator and the contract manager of the primary company will keep their roles and will be able to manage all users, groups, and licenses.
- The administrator and contract manager of the secondary company will lose their roles, but will remain as members.
- If your BIMcloud SaaS uses cloud licenses: All members and guest members will be synced automatically.
- If the Graphisoft ID companies involved had portable cloud licenses, their portability settings will remain unchanged.
- Guest members, if there are any, will see all other members in the company member list.
- Pending Graphisoft ID member invitations will be deleted in the secondary company.
- Any pending administrator role changes in both Companies will be discarded, as the current Administrators must approve the merge.
- The BIMx Model Transfer storage will be merged into a single common storage.
- Stored BIMx Hyper-models will be accessible to all company members and guest members.
Please be aware that the merge of the BIMx Model Transfer Site may take several minutes. All other changes will take effect immediately once both administrators accept the merge request.
How to accept the merge request
- Log in to your Graphisoft Account and go to the Graphisoft Company Profile page.
2. Click the "Review the merge request" button
3. Read carefully the expected changes and then click on "Accept & Merge".
What will happen to the administrator of the primary Graphisoft ID company?
As the admin of the primary company, you and your contract manager will keep your roles.
The admin and contract manager of the other company will lose their roles and will no longer be able to manage members and licenses after the merger is completed.
The Graphisoft Company Management page will remain unchanged, but you will now manage members, licenses, and groups from both companies.
What will happen to the administrator of the secondary Graphisoft ID company?
If you are the administrator of the secondary Graphisoft ID company, your company account will be merged into the primary company account.
After the merge, you will no longer be the administrator, and the contract manager will also lose this role. Instead, the primary company's administrator and contract manager will manage all members and licenses.
The Graphisoft Company Profile page will be accessible to you as a regular member.
After the merge, administrator role changes can be made as before. For detailed steps, refer to this article: How to change the administrator role?
If you do not wish to merge
If you did not request this action or do not wish to merge your Graphisoft ID company, feel free to decline the request and contact your local support if you need further information. Click on the "Review the merge request" button on your Graphisoft Company Profile page and decline the request.
Once you have accepted the request, you can still cancel the merge in the Company Profile page's Pending Merge Request dialog until the other company's administrator accepts the merge request. This option is available for a limited time until both sides approve the merge.
What happens if you decline or cancel the requests?
The merge process will not start and the Graphisoft ID companies remain unchanged. Only one administrator needs to decline the request to stop the merge.
Changing your Graphisoft ID company name
After the merge, the primary Graphisoft ID company's name will be shown on all invoices, systems.
In case the primary company is connected to the Graphisoft Store, sign in to the Graphisoft Store and update your company name under the Company Information. In other cases, the administrator can change the Graphisoft ID company name on the Company profile page. Alternatively, please contact your local support.
Will BIMx Model Transfer Site storage increase after the merge?
Yes, BIMx Transfer Site storage will automatically increase if needed to accommodate the combined data and BIMx Models from both companies.