The current administrator of a Graphisoft ID company has the ability to transfer their role to another user through the company portal. Any existing member of the company is eligible to become the new administrator. If the prospective user is not yet a member, they must ensure that their Graphisoft ID is linked to the company before the transfer can take place.
What is an administrator and what is their role?
By default, the user with a Graphisoft ID who purchases a subscription from the Graphisoft Store is designated as the contract manager and administrator for the company. For customers utilizing a software key or hardware key, the administrator will be the first individual to associate a license with the Graphisoft ID company.
The Administrator role is essential for overseeing the management of company members and their licenses. To determine which user currently holds the role of administrator, you can check the Company Profile tab in the company portal.
For additional details regarding the various roles within the company, please refer to this article.
How can I change the administrator role?
Once you have successfully logged in with the administrator's Graphisoft ID in the Company Portal, please follow these steps:
- Navigate to the Company Profile tab.
- Click the Change button positioned to the right of the current administrator's name.
- In the settings dialog that appears, you can select a company member to serve as the new administrator. If the user you wish to designate is not currently a member of the company, they will not be listed and must first be linked.
- Once a user has been selected, confirm the selection by clicking the Change button.
- Once the selection is confirmed, the Company Profile will be reopened. A new entry will be displayed, indicating the pending request to change the administrator.
- The chosen user will receive an email inviting them to assume the role of administrator.
- By clicking the Show admin request button in the email, you will be directed to the company portal. Once you have successfully logged in, you will see the request to transfer administrator rights. Simply click the Accept button to proceed.
- Upon completion of the process, the user assumes the role of the new administrator for the company. A confirmation message will be displayed to verify this change. The administrator role will now be listed under your name.
- The user who previously held the role will receive an email notification confirming the successful change of their role.
How can I cancel the transfer of the administrator role?
The administrator has the ability to revoke their request for transferring their role in the Company Portal.
- Log in to the Company Portal using your administrator account.
- Under the Company Profile tab, you will find the displayed open request. To withdraw this request, simply click the Revoke Request button.
- The user will receive an email notification indicating that the request to transfer administrator rights has been withdrawn.
How can a recipient decline a request for the transfer of administrator rights?
Users can choose to decline the request to assume the administrator role. To do so, they must log in directly to the company portal or follow the link provided in the email they received.
- Log in to the Company Portal and open the Company Profile tab.
- In the request to transfer administrator rights displayed above, click the Reject button.
- The notification will be updated afterwards. It now shows that the request to transfer the administrator role was successfully denied.
- The previous administrator will receive a message by email informing him of the rejection of the request.