Problem description
Some users may experience issues logging in with their Graphisoft ID. These problems are often caused either by web browser cache conflicts or by a password manager (such as Keychain on macOS or Credential Manager on Windows) overriding user-entered credentials. This can prevent users from correctly signing in with their Graphisoft ID.
Troubleshooting steps
1. Clear the web browser cache
Clearing your browser cache and cookies can often resolve login issues. Refer to the official instructions for your browser:
- Clear cache & cookies in Chrome
- Clear the cache in Firefox
- Delete cookies in Microsoft Edge
- Clear browsing history in Safari on macOS
2. Manage saved passwords in Keychain (Mac) or Credential Manager (Windows)
If you use a password manager, saved credentials may override your manual entries. To avoid conflicts, delete any stored Graphisoft credentials:
- On Mac, refer to Apple’s guide on how to delete a keychain in Keychain Access.
- For more details, see Apple’s overview on managing passwords in Keychain.
- On Windows, manage saved credentials with Microsoft’s Credential Manager.
Clear any saved passwords related to:
3. Best practices for managing your company Graphisoft ID
For smoother account management, consider the following setup:
- Use a neutral company email address (e.g., admin@mycompanyname.com) for the account administrator.
- Have each colleague register their personal company email as a Graphisoft ID at Graphisoft ID registration.
- The administrator should then invite these personal IDs to join the company account via Graphisoft Accounts.
- This provides a personalized experience for each user, including free or discounted courses available at Graphisoft Learn Portal.
4. Reference materials
For further details on managing Graphisoft IDs, refer to the Graphisoft ID FAQ.
If the issue persists, particularly with Keychain on macOS, you may need to contact Apple Support for additional assistance.