Issue description
You can launch Archicad successfully, but the application crashes when opening a specific project file. The project may have opened previously, but it now crashes consistently or intermittently during the open process.
Note: If Archicad crashes before the splash screen appears and no project loads, see Archicad crashes before startup or splash screen for startup-related troubleshooting.
Solution
1. Check for updates
- In the menu bar, navigate to Help > Check for Updates.
- If an Archicad or library update is available, download and install the update.
2. Open & Repair the file
- In the menu bar, navigate to File > Open > Open > Check ON 'Open & Repair selected file'
3. Check antivirus
- Is Archicad being blocked by antivirus software? Has Archicad been quarantined by antivirus?
4. Preferences Cleaning
- Perform a Preferences Cleaning.
5. Repair Archicad Installation
Collect crash information before contacting Support
If Archicad continues to crash after following the steps above, please include all the information requested in the article below when submitting your support request.