Update - Oct. 11, 2026, 22:40 CEST
We have applied a fix for the cloud licensing issue. As a result, your cloud licenses may now be unassigned, and portability settings may be disabled. Your Administrator or Contract Manager can reassign the affected licenses and re-enable portability in the License Management Portal.
We apologize for the inconvenience and appreciate your patience.
Investigating - Oct. 08, 2026, 13:00 CEST
If you are experiencing issues with cloud licenses such as:
- Floating licenses have reset
- Licenses are no longer assigned
- Portable functions have reset
Please try reassigning the license: Assign license to a GSID.
For floating licenses, you may need to recreate the group: How to create a group.
If you experience any further issues, please reach out directly to your local support.