Issue description
Users experiencing technical issues with Archicad or other Graphisoft products may need assistance from Graphisoft Technical Support. If they cannot find an article that resolves the issue, they can submit a support request through the Graphisoft Support Site.
Solution
-
Click on the Submit a request button in the upper right corner of this site, or go to the following link: https://support.graphisoft.com/hc/en-us/requests/new
-
You will be redirected to id.graphisoft.com to complete your login.
If you do not have a Graphisoft ID, follow this article to learn how to create one.
-
Select your type of request.
-
Fill out your form and click Submit.
Please refer to this article to know more about what kind of information to add to the submitted ticket.
Important:
Graphisoft provides support for the latest two full release versions of Archicad, as well as the latest releases of BIMcloud SaaS and BIMx. This includes access to technical assistance and periodic updates that address confirmed software defects.
Versions outside of this supported range are not covered by technical support, and bug fixes are not provided for those releases. In some cases, limited, best-effort guidance may be offered based on existing knowledge. For assistance with older versions, please refer to the Graphisoft Help Center and the Graphisoft Community.