If your architectural firm uses Graphisoft products, you might have more than one Graphisoft ID Company. Managing licenses under different accounts can be challenging, which is why merging your companies can make things much simpler.
To learn more about the merge feature, its consequences, and its limitations, please read this article.
This article will cover the following:
- How to merge Graphisoft ID Companies
- How to find the Unique ID of a Graphisoft ID Company
- How to start merging companies
- How to accept the merge request
- What to do if the merge fails
Requirements for merge
To be able to merge two Graphisoft ID Companies, you need the following information:
- The Graphisoft ID account of both Administrators of the two Companies
- The Unique ID of the company to be merged (either company can be selected)
You can merge only two companies at a time. However, it is possible to merge a third/fourth/etc company with the already merged ones (provided that all companies meet the criteria of the merge).
Only company administrators can initialize and/or accept a merge, members or contract managers cannot.
How to find the Unique ID of Graphisoft ID Company
- Go to your Company Management Portal
- Sign in with the Graphisoft ID account of the Administrator
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Go to the menu Company & Members
- On the Company Profile page, look for Company Unique ID. Next to the ID, select the Copy icon to copy the unique ID to the clipboard
Executing the merge
Please refer to these articles, which provide a detailed step-by-step description of the merge execution.
2. Accepting the merge request
If the merge fails
In some cases, the merge of two companies is technically not possible. In such cases, after initializing the merge and pasting and checking the unique ID of the company to be merged, a warning appears about the reason for the refusal, and the Next button remains inactive.
Possible reasons include:
- Both companies have, or previously had, cloud licenses.
Solution: One company needs to cancel all its subscriptions first. Once the service period ends, the other company can purchase those same products.
If one company has no licenses and the members have left, the administrator can request deletion using the Privacy Web Form. After the deletion of the Company, the former admin can join the other Company. - Unique ID not found, the company to be merged doesn’t exist.
Solution: Make sure that you copied the unique ID of the company to be merged correctly, and try again. - Both companies have an active BIMcloud SaaS.
Solution: You can proceed with the merge only if one of the BIMcloud SaaS is terminated.