Crash due to Direct3D runtime – device crashed/removed/hung

Issue description

Archicad crashes with the following error message:

Archicad.exe: Fatal error
The Direct3D runtime received a device removed message.
Reason given was: DXGI_Error_DEVICE_HUNG / DXGI_Error_DEVICE_REMOVED / DXGI_Error_DEVICE_CRASHED
Please save your work and restart the application

Solution

Uninstall in-application overlays

The crash is caused by an issue with third-party applications that use in-application overlay in the Windows operating system.

To resolve the root cause, follow these steps:

1. Update the graphics card driver
2. Uninstall the Xbox Game Bar
3. On AMD systems: Uninstall AMD Adrenalin

Microsoft provides detailed articles explaining the cause of this error and how to fix it. Please review the points described in the following links:

• Handling device lost scenarios in Direct3D 11
• EXTREMELY frequent graphic driver errors (d3d device lost, DXGI device removed, driver crashes, etc.) while playing games.