Lost your device?
If your device has been lost, Multi-Factor Authentication (MFA) must be deactivated so that you can successfully authenticate yourself again.
The Administrator and Contract Manager of the Graphisoft ID Company Account can deactivate/disable the MFA function for a specific Graphisoft ID account in the Company Management Portal.
- Open the Company Management Portal.
- Login with the Graphisoft ID of the Administrator or Contract Manager.
- Open the Members tab.
- The Members tab provides information about the users, including their MFA status.
- Search the user, open the dropdown menu in the MFA column and select Deactivate.
- Confirm the deactivation of MFA for this user by clicking Deactivate in the following dialog.
- The Administrator/Contract Manager does not need an authentication code to disable MFA for users.
- After the deactivation of MFA, the user is informed via e-mail.
- Remove the account from the user’s authenticator app after MFA was deactivated.
- If the user wants to reactivate it, they must re-register the account in the authenticator app.
Note:
The Graphisoft support team can also help you disabling/deactivating MFA. Requests can be submitted via the support site.
What happens if you provide the wrong authentication code?
If the provided authentication code is wrong three times in a row, there is a time restriction of a few seconds in which you cannot login. Each additional failed attempt to authenticate will double the amount of time you have to wait before the next attempt.
Why does an “Incorrect login name or password” error appear with older Archicad versions, when MFA is enabled and the Legacy Authentication method is active on BIMcloud SaaS?
MFA is not compatible with applications using the Legacy Authentication method. To use Archicad 26 and older versions with BIMcloud SaaS, you have to disable MFA.
Reactivating MFA
If you once had MFA active, but disabled it at some point, you must re-register the account with the authenticator app to use it again. This means, the old account in your authenticator app cannot be re-used and should be removed.