Key on computer could not be created

Issue description

When downloading your software key you get an update error: Key on computer could not be created.

Solution

This could have different causes. Here is a list of troubleshooting steps to resolve the issue: 

1. Ensure the user account on your operating system has full read and write permissions for the necessary folders

• Windows:
  • Path: C:\ProgramData\CodeMeter\
  • Steps:
    1. Right-click on the folder, select Properties.
    2. Go to the Security tab.
    3. Check and update the permissions for your user account to allow Full Control.
• macOS:
  • Path: Macintosh HD/Library/Application Support/CodeMeter/
  • Steps:
    1. Right-click on the folder, select Get Info.
    2. Scroll to the Sharing & Permissions section.
    3. Ensure your user account has Read & Write permissions. Use the lock icon to make changes if necessary.

2. Check firewall and network settings

If you control network communication via a firewall, proxy, or similar system:

• Allow License Manager Tool to communicate with Graphisoft’s servers.
• Ensure that no rules are blocking access to the required services.

3. Disable security software temporarily

For the duration of license management:

• Completely disable all antivirus, firewall, and other security software.
  • Important: Some security solutions require more than just suspension; they need to be fully turned off.
• Double-check after system updates (e.g., Windows updates) that security settings haven’t reverted to default.

4. Reinstall License Manager Tool and CodeMeter 

Uninstallation

• License Manager Tool:
  • On Windows: Use Programs or Add or Remove Programs in the control panel.
  • On macOS: Navigate to the GRAPHISOFT/License Manager Tool folder and run the uninstaller.
• CodeMeter:
  • On Windows: Use Programs or Add or Remove Programs in the control panel.
  • On macOS: Use the uninstaller included in the CodeMeter installer package.
  • Note: After uninstalling, check the following folders for leftover files and delete them:
    • Windows: C:\ProgramData\CodeMeter\
    • macOS: Library/Application Support/CodeMeter/

If the issue persists, reinstall both License Manager Tool and CodeMeter driver:

Reinstallation

1. Download the latest versions of both tools from the GRAPHISOFT Downloads site.
2. Install CodeMeter Driver first, then the License Manager Tool.
3. Restart your computer after installation.