Issue Description
When downloading your software key you get an update error: Key on computer could not be created.
Solution
This could have different causes. Here is a list of Troubleshooting steps to resolve the issue:
1. Ensure the user account on your operating system has full read and write permissions for the necessary folders:
-
Windows:
- Path:
C:\ProgramData\CodeMeter\ - Steps:
- Right-click on the folder, select Properties.
- Go to the Security tab.
- Check and update the permissions for your user account to allow Full Control.
- Path:
-
macOS:
- Path:
Macintosh HD/Library/Application Support/CodeMeter/ - Steps:
- Right-click on the folder, select Get Info.
- Scroll to the Sharing & Permissions section.
- Ensure your user account has Read & Write permissions. Use the lock icon to make changes if necessary.
- Path:
2. Check Firewall and Network Settings:
If you control network communication via a firewall, proxy, or similar system:
- Allow License Manager Tool to communicate with Graphisoft’s servers.
- Ensure that no rules are blocking access to the required services.
3. Disable Security Software Temporarily:
For the duration of license management:
-
Completely disable all antivirus, firewall, and other security software.
- Important: Some security solutions require more than just suspension; they need to be fully turned off.
- Double-check after system updates (e.g., Windows updates) that security settings haven’t reverted to default.
4. Reinstall License Manager Tool and CodeMeter:
If the issue persists, reinstall both License Manager Tool and CodeMeter driver:
Uninstallation
-
License Manager Tool:
- On Windows: Use Programs or Add or Remove Programs in the Control Panel.
- On macOS: Navigate to the GRAPHISOFT/License Manager Tool folder and run the uninstaller.
-
CodeMeter:
- On Windows: Use Programs or Add or Remove Programs in the Control Panel.
- On macOS: Use the uninstaller included in the CodeMeter installer package.
-
Note: After uninstalling, check the following folders for leftover files and delete them:
-
Windows:
C:\ProgramData\CodeMeter\ -
macOS:
Library/Application Support/CodeMeter/
-
Windows:
Reinstallation
- Download the latest versions of both tools from the GRAPHISOFT Downloads site.
- Install CodeMeter Driver first, then the License Manager Tool.
- Restart your computer after installation.
Retry the License Management Process
After completing the steps above:
- Launch the License Manager Tool and try to download or upload the license again.
If the issue persists, contact Graphisoft support for further assistance.