Can't click Sign in button in License Manager Tool

Issue description

You try to log into the License Manager Tool using your Graphisoft ID, but the login website is not loading, or the Sign in button is faded or unclickable, even after typing your email and password.

Solution

This issue is common for Windows users, and it is related to the Windows trusted sites settings in Internet Options. Follow the steps below to resolve the issue:

1. Click on the Windows symbol on your desktop.
2. Type Internet Options and press Enter.
3. In the Internet Options window, go to the Security tab.
4. Click on Trusted Sites and then click on the Sites button.
5. Add the following website: https://*.graphisoft.com
6. Click Add and then Close to save the changes.
   
7. Close the License Manager Tool if it is open.
8. Restart the tool and attempt to log in with your Graphisoft ID.

If the issue is not resolved open a request in our Support website and attach the License Manager Tool Logs to your ticket.