Issue Description
I've spent several weeks on my project, but now it crashes regularly.
Solution
Check for Updates
Help > Check for Updates.
If an Archicad or library update is available, download and install the update.
Open File with Repair
File > Open > Open > Check Open Selected File and Repair
Check Antivirus
Is Archicad being blocked by antivirus software? Has Archicad been quarantined by antivirus?
Collect Bug ID and Additional Information
If the above steps do not help, it is advisable to provide the following information when submitting a support request:
- Bug ID - After the crash, in the Bug Reporter window, check "I have read the privacy policy..." > Send Report > Copy the Bug ID number
- Exact Archicad version with Build/Update status: Help > About Archicad
- CPU name and clock speed - Graphics card name and graphics memory size
- RAM size
- Type and available free space on the hard drive - File location: local or on a network drive?
- Exact operating system
- Number and resolution of monitors used
- Is it a notebook or desktop computer - If it's a notebook, is a docking station or adapter being used?
- Submit all information in a support ticket